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Analysis

You can use the Analysis feature to generate the following reports:

• Incidents
  • For the current day, the past 30 days, or the past year:
    • Opened and closed summary
    • Opened by incident area
    • Opened by incident area and priority
• Issues
  • For the current day, the past 30 days, or the past year:
    • Opened and closed summary
    • Opened by category
    • Opened by category and priority
• Problems
  • For the current day, the past 30 days, or the past year:
    • Opened and closed summary
    • Opened by problem area
    • Opened by problem area and priority
• Requests
  • For the current day, the past 30 days, or the past year:
    • Opened and closed summary
    • Opened by request area
    • Opened by request area and priority

More information:

Generate an Analysis Report