Administration › Service Desk › Analysis › Generate an Analysis Report

Generate an Analysis Report

You can generate analysis reports to see CA SDM ticket counts for various time periods.

To generate a report

1. On the Administration tab, select Service Desk, Analysis.

   Nested folders for Incidents, Issues, Problems, and Requests appear.

2. Expand the folder for the ticket type of interest. For example, expand the Incidents folder.

   Nested folders for the available reporting periods appear.

3. Expand the folder for the time period of interest. For example, expand the Past 30 Days folder.

   Nested folders for the available analysis reports appear.

4. Click the folder for the type of report you want to generate. For example, click Opened and Closed Summary.

   A report window opens, displaying a status message about preparing the report. When report generation is complete, your report appears in the report window.