Administration › Options Manager › Archive and Purge Options

Archive and Purge Options

These options control the archive and purge functionality:

busy_agent_threshold

Controls the threshold for processing the archive and purge background requests.

For efficiency, requests in the background process queue should be processed during low system utilization ("non-busy" times). The Option Value field allows you to specify the number of the busy agents in a percentage. For example, if the Option Value is set to 70, the system starts processing requests in the background process queue when the percentage of busy agents is lower than 70 percent of the total agents in the system.

The Option Value field sets the NX_BUSY_AGENT_THRESHOLD variable, which is located in the NX.env file.

default_schedule

The Option Value specifies the default schedule (workshift entry) used by the archive and purge rules. If the Option Value is set to an invalid workshift entry name or empty string, the rule does not execute the rule with the schedule value.

The Option Value field sets the NX_DEFAULT_SCHEDULE variable, which is located in the NX.env file.

rule_history_length

The Option Value specifies the maximum number of rule history records saved in the database.

The Option Value field is retrieved by archive and purge process at the startup. The default value for this variable is 50, which means 50 of the most recent rule history records are saved.

The Option Value field sets the NX_RULE_HISTORY_LENGTH variable, which is located in the NX.env file.

Important! Installing or uninstalling an option requires you to restart the CA SDM servers. For advanced availability configuration, not all options require you to restart all the servers. Ensure that you read the Server Restart List before restarting any server.