Administration › Security and Role Management › Contacts › Create a Contact › Contact Tabs › Assign a Contact to a Group

Assign a Contact to a Group

A group is a collection of contacts that represent a specific area of responsibility. Defining groups lets you assign responsibility for resolving a ticket when that responsibility is shared among several individuals.

To assign a contact to a group:

1. On the Contact Detail page, select the Groups tab.
2. Click Update Groups.

   The Group Search page displays.

3. Enter the search criteria to display the desired groups and click Search.

   The Contact Groups Update page displays, listing the groups that matched the search criteria.

4. From the list on the left, choose the groups to which you want to assign this contact. To choose multiple items, hold down the CTRL key while clicking the left mouse button.
5. When you have selected all the groups you want, click .

   The selected groups move to the Contact Group list on the right.

6. Click OK.

   The Contact Detail page displays, with the selected groups listed on the Groups tab.

See Also

Define Contact Notification Parameters