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Associate a CA Workflow Process with a Change Category

Associating CA Workflow processes to Change\Issue categories and Request\Incident\Problem areas lets you use the process viewer to monitor the progress of the associated workflow tasks.

To associate a CA Workflow process with a change category

1. On the Administration tab, select Service Desk, Change Orders, Categories.

   The Change Category List page appears.

2. Open a category and select Edit.

   The Update Change Category Detail page appears.

3. Click the Workflow tab.
4. Click Use Classic Workflow.

   The Workflow Definition List page appears.

5. Select a CA Workflow process.

   The process name populates the CA Workflow Definition Name field.

6. Click Save.

   The Change Category Detail page updates.

7. Close the window.