Change Orders

Change Orders

Change orders are requested changes that vary from the original scope of a specific project or task. If you create a ticket as a copy of another ticket, the Status field displays all Status values.

Important! Depending on your role, you do not have access to all the functionality described in this section. For example, some predefined roles can edit records but cannot create new ones. Other roles, such as Configuration Viewer, can view Change Order information, but cannot create or edit change orders.

This section contains the following topics:

Change Management

Create a Change Order

View Change Orders

View Global Change Order Queue List

Search Change Orders

Edit a Change Order

Change Order Properties

Add Activities to a Change Order

Personalized Responses

View Change Order Events

Change Order Workflows

Change Order Configuration Items

Change Calendar

How to Schedule Change Orders

Create a Parent/Child Relationship

Change Order Attachments

Attach a Service Type Event

Edit Service Targets

Attach Incidents to a Change Order

Attach Problems to a Change Order

Attach Requests to a Change Order

Accumulate Costs and Time to a Change Order

Expedite a Change Order

Use Knowledge to Resolve a Change Order

Create a Change Order Template