This window only appears in a multi-site installation and allows you to search and list change orders across the regions defined to your multi-site setup.
The Global Queue list forms can be used by analysts that work tickets across multiple regions. Each queue is a read-only list page that relates to tickets on remote (or local) regions. Once an item is selected from the queue, the analyst is re-directed to the appropriate regions to continue to process the ticket. Only enough information is replicated to allow analysts to make decisions on which ticket to process.
Only tickets that are assigned to groups belonging to a Global Group are selected for replication. Once selected for replication, it is replicated from that point forward even if no longer assigned to a Global Group. A Global Queue ticket is marked Inactive if no longer assigned to a Global Group. Marking the Global Queue ticket inactive does not affect the status of the original ticket that the Global Queue ticket references.
Specifies the number assigned to the change order.
Specifies a priority ranking for the change order.
Specifies is the name of the multi-site Region. This value is for display purposes only.
Displays a specific status code for the change order. For example, you may want to list only the tickets with a status code of Fix in Progress, or Close Requested. Click the search icon to search for the status of interest.
Displays the date the change order was opened. This field also displays the region of the ticket.
Displays contacts associated with the change order, such as the assignee and end user.
Displays the category of the change order. Categories designate an area of responsibility, such as adding or moving a workstation, and auto-populate certain fields on the tickets assigned to that category.
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