Change Orders › Attach Problems to a Change Order

Attach Problems to a Change Order

You can attach related problems to a change order so that they can be referenced when editing or reviewing the change order.

To attach problems to a change order

1. On the Service Desk tab, browse to Change Orders, Assigned or Unassigned. Select the priority for the change order you want to edit.

   The Change Order List displays.

2. Select the change order.

   The Change Detail page displays.

3. Choose the Incidents/Problems tab and click Attach Problems.

   The Problem Search page displays.

4. Complete the appropriate search fields, and click Search.

   A list of problems matching your search criteria displays.

5. Select the problems you want to attach to the change order, and click .

   The selected problems are added to the list on the right.

   Note: Use the CTRL or SHIFT keys plus the left mouse button to select multiple problems.

6. Click OK.

   The selected problems appear in the Related Requests List on the Incidents/Problems tab of the Change Detail page.

7. Click Close Window.

   The updated change order appears in the Change Order List when you redisplay the list.