Change Orders › Change Order Configuration Items

Change Order Configuration Items

Configuration items include all the hardware, software, and services associated with your system. Configuration item records uniquely identify each item and its exact location. These records are part of the inventory components that make up your database.

You can link configuration items to an issue or change order in order to give analysts information about the system that is affected by the ticket. Consider using change verification in your CMDB environment to verify that changes execute correctly.

To link configuration items to a change order

1. On the Scoreboard, browse to Change Orders, Assigned or Unassigned. Select the priority for the change order you want to edit.

   The Change Order List displays.

2. Select the change order.

   The Change Detail page displays.

3. (Optional) Select the Change Specifications tab to view or create change specification to associate with the ticket.
4. Select the Configuration Items List tab, and click Update CIs.

   The Configuration Item Search page displays.

5. Complete one or more of the search fields, and click Search.

   A list of available configuration items displays.

6. Select the configuration items you want to link to the change order, and click .

   The selected configuration items are added to the list on the right.

   Note: Use the CTRL or SHIFT keys plus the left mouse button to select multiple configuration items.

7. Click OK.

   The selected configuration items appear on the Config. Items tab on the Change Detail page.

8. Click Close Window.

   The updated change order appears in the Change Order List when you redisplay the list.

More information:

How to Define Policies for Change Verification

Managing Change Specifications

Managed Attributes

Managed Change States