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View CA Process Automation Workflow Tasks

When a ticket has an active workflow, you can view information about the process instance on the Workflow Tasks tab.

Note: The following procedure applies only to tickets with an associated CA Process Automation workflow process definition.

To view CA Process Automation workflow tasks

1. On the CA SDM tab, select one of the following:
   • Incidents, Assigned, or Unassigned, and the Priority
   • Problems, Assigned, or Unassigned, and the Priority
   • Requests, Assigned, or Unassigned, and the Priority
   • Change Orders, Assigned, or Unassigned, and the Priority
   • Issues, Assigned, or Unassigned, and the Priority

   The ticket List appears.

2. Select the ticket.

   The ticket Detail page appears.

3. Select the Workflow Tasks tab.

   When a CA Process Automation workflow is attached, the Process Instance Log on the Workflow Tasks tab shows the following fields:

   Process Instance Name

   Identifies the attached CA Process Automation process instance. The process instance executes the rules that are defined in a process definition. The process instance progresses until the process definition state completes.

   Start Date

   Indicates the date the workflow began.

   End Date

   Indicates the date the workflow ended.

   Status

   Indicates one of the following CA Process Automation process instance states:

   • Aborted – The process instance was interrupted and not allowed to run to completion
   • Completed – The process instance ran to completion
   • Queued – The process instance has not yet begun
   • Running – The process instance is executing
   • Suspended – The process instance has been paused and is awaiting further intervention
   • Waiting – The process instance encountered an unknown situation and requires reviewing before aborting

   Important! If the process definition on the CA Process Automation server is incomplete, the status remains in the Waiting state. Contact your Administrator for assistance.

   Category

   Identifies the CA Process Automation workflow.

   Level

   Specifies the type of audit message.

   Time

   Indicates the date and time that a process task started or completed.

   Message

   Indicates the status of a particular process task.