Names the category.
Describes the category.
Indicates the person responsible for the category. When a contact is defined as the owner of a category, the contact has a link on the Knowledge Report Card named "My Categories," from which they can view statistics for that category and the documents it contains. This person is also the default owner for new documents in the category when the user who creates the documents is not an analyst, or an analyst creates the documents with 'Assign to Category Owner' selected.
Defines the document template to use for all documents associated with this category. The <empty> option means that none have been defined, but by default, the predefined template is used.
Defines the default template to use for the approval process for all documents associated with this category. The approval process template defines the workflow steps a document must go through before it is published. The default is <empty>, which indicates the application default template is used.
Specifies whether analysts can create forums within this category.
Designates a Request/Incident/Problem area that your administrator defines to designate an area of responsibility. You can click the search icon to select from the available areas.
Designates an Issue Category that your administrator defines to designate an area of responsibility. You can click the search icon to select from the available areas.
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