Administration › Options Manager › Change Order Mgr Options

Change Order Mgr Options

These options control ticket functionality:

asset_only_one_chg

Restricts Assets from being attached to more than one active change order.

Category_Defaults

Automatically fills certain fields on a change order detail page when the user selects a category. A category can have a default type, assignee, group, and organization/business. When this option is activated, the corresponding fields on the change order detail page are populated with category defaults if they have not been manually filled by the user. If the values are entered by the user, the default rule does not apply.

chg_allow_sla_downgrade

Alters the behavior of the chg_sla option by allowing the system to automatically downgrade a change order's Service Type.

The chg_sla option selects the best Service Type from among several change order attributes, but cannot replace the change order's current Service Type with one of lesser rank. If this option is installed, the Service Types for all affected attributes are evaluated whenever one of the attributes changes. The change order's Service Type is set to highest ranked Type found, even if the new Service Type is lesser in rank to the change order's current Service Type.

The Service Type with the smallest Rank value is considered the best service. If all the Service Types considered are equal in Rank (including Service Types with empty Rank values), the Service Type created first in the database is selected.

The chg_sla option must be installed for this option to function correctly.

Auto Events

Automatically attaches events to newly created change orders. This attachment is specified using the following options:

• chg_auto_events -- Installs or uninstalls the option itself.
• chg_auto_events_name -- Specifies the format of a name for the attached events.
• chg_auto_events_count -- Specifies the number of events attached.

Event names to be attached are constructed by joining the chg_auto_events_name to a number ranging from 1 to chg_auto_events_count. For example:

• chg_auto_events_name is "Auto Event"
• chg_auto_events_count is "3"

With these settings, installing the chg_auto_events option would cause the following events to be attached to all new change orders:

• Auto Event 1
• Auto Event 2
• Auto Event 3

To complete the implementation of this option, you must create an event with these names.

chg_calendar_start_day_of_week

Specifies the start day of the week in the Change Calender.

Default: Friday

chg_sla

Installs the rule for defaulting the Service Type field of a change order. The rule is as follows:

• The best service among the priority, requester, affected contact, and category is applied to the change order.
• The service type with the smallest rank value is considered the best service. If all the service types considered are equal in rank (including service types with empty rank values), the service type created first in the database is selected.

Note: This option is only available if the Classic SLA Processing Option is installed.

conflict_added

Generates Activity Log entries when conflicts are added.

conflict_updated

Generates Activity Log entries when conflicts are updated.

force_closure_code

Modifies the closure code value of children to be identical to the parent. The following values are valid:

• Empty - (Default) Forces the closure code value of the parent to the children when the child does not have a value for the closure code. It does not overwrite an existing closure code.
• All - Forces the closure code value of the parent to all children even if they already have a closure code value.

impact_explorer_exclude_hier

Used when building a list of child CIs for a CI in the Impact Explorer tree. If this option is installed and set to Yes, child CIs that are related through the CMDB Relationships tab of a CI Detail page are not displayed in the Impact Explorer tree or in the CI Descendants List. Note: Child CIs that are related through CA CMDB are displayed.

require_change_assignee

Prohibits change orders with no value in the Assignee field from being saved.

require_change_group

Prohibits change orders with no value in the Group field from being saved.

require_closure_code

Requires a closure code value prior to closing or resolving a change order.

Important! Installing or uninstalling an option requires you to restart the CA SDM servers. For advanced availability configuration, not all options require you to restart all the servers. Ensure that you read the Server Restart List before restarting any server.