Self-Service Home Page › Work with Change Orders › Close or Reopen a Change Order

Close or Reopen a Change Order

Depending on the access level your administrator has granted, you may be able to close a change order ticket, or reopen a change order ticket that has been closed.

Note: If the Close Change Order and Reopen Change Order buttons do not appear on the Order Detail page, you have not been granted access to update change order tickets.

To close a change order ticket

1. Click the link to your open change orders in the "Look up my existing tickets" section of your home page.

   Your list of open change order tickets appears.

   Note: If you know the change order number, you can enter it in the search field and click Go to access the change order ticket directly.

2. Click the Change Order # link for the ticket you want to close.

   The Change Order Detail page appears.

3. Click the Close Change Order button in the upper right-hand corner of the window.

   The Close Change Order page appears.

4. (Optional) Enter a note in the Remarks field explaining why you are closing the change order, and then click the Close Change Order button.

   The change order ticket's status is changed to Closed and the Change Order Detail page appears.

To reopen a change order ticket

1. Click the link to your closed change orders in the "Look up my existing tickets" section of your home page.

   Your list of closed change order tickets appears.

   Note: If you know the change order number, you can enter it in the search field and click Go to access the change order directly.

2. Click the Change Order # link for the change order ticket you want to reopen.

   The Change Order Detail page appears.

3. Click the Reopen Change Order button in the upper right-hand corner of the window.

   The Reopen Change Order page appears.

4. (Optional) Enter a note in the Remarks field explaining why you are reopening the change order, and then click the Reopen Change Order button.

   The change order ticket's status is changed to Open and the Change Order Detail page appears.