Define Business Structure › Contacts › View Contact Events › View the Event History for a Contact

View the Event History for a Contact

You can view the event history for a contact to see the events attached to the activity notification that have been performed or are pending for the contact.

To view the event history for a contact

1. On the Administration tab, select Security and Role Management, Contacts.

   The Contact Search page appears.

2. Search for a contact.

   The Contact List appears.

3. Select the contact.

   The Contact Detail page appears.

4. Click the Event History button.

   The Event History page displays the events and their status that are associated with this activity notification. The following fields require explanation:

   Condition

   Indicates the condition checked for by the event. CA SDM provides macros that check for standard conditions such as priorities and object status (for example, open or closed).

   Check Time

   Indicates the time that the event was checked, based on the time parameters that the event configuration specifies.

   Time Loaded

   Indicates the time that the event was loaded, based on the time parameters that the event configuration specifies.