Administration › Notifications › Create a Notification Method

Create a Notification Method

A notification method lets you inform people when an activity that affects a ticket takes place. You can assign different notification methods for different notification levels (low, medium, high, or emergency).

Follow these steps:

1. Select Notifications, Notification Methods on the Administration tab.

   The Notification Method List page opens.

2. Click Create New.

   The Create New Notification Method page opens.

3. Complete the following fields, as appropriate:

   Symbol

   Defines a unique identifier for this record.

   Write to File

   Specifies if the context information of the notification method is written to a file. If you select this option, the TEMP (Windows) or TMP (UNIX) environment variable determines the directory used for creating notification files. The environment used depends on who started the CA SDM services. On Windows, for example, configure the System Variables environment and specify TEMP if it is not already defined. If the system cannot find the environment variable, notification files are written to the root directory of the default drive.

   Supports SMTP

   Specifies that SMTP addresses are supported for email recipients.

   Record Status

   Specifies if the database record is active or inactive.

   Description

   Gives a description of the notification method.

   Notification Method

   Shows the name (including the path if it is required) of the program or executable script that runs, and any applicable switches. For example:

   Launchit c:\\backup\\applog.bat

   or

   pdm_mail -p

   Note: You need two backslash (\) characters to format a Windows path, because the backslash character is the CA SDM escape character.

   Click Save.

   The notification method is defined and the Notification Method Detail page appears.

More information:

Update a Notification Method

Search for a Notification Method