Administration › Support Automation › Queue Management › Create a Queue

Create a Queue

You can add or define a uniquely named queue to sort and differentiate between support requests.

To create a queue

1. Select Queues, Queue List from the Support Automation menu.

   The Queue List page appears.

2. Click Create New.

   The Create New Queue page appears.

3. Complete the following fields:

   Tenant

   Specifies the tenant for the queue.

   Queue Name

   Specifies the queue name.

   End User Display Name

   Specifies the name that displays for the end user.

   Default

   Specifies if the queue is the default queue.

   Status

   Specifies the status of the queue.

   Default Chat Preset

   Specifies the default chat preset for the queue.

   Queue Hours

   Specifies the queue hours.

   Issue Category

   Specifies the Issue Category associated with this queue.

   Incident/Request Area

   Specifies the Inciedent/request Area associated with this queue.

   Auto Transfer Users

   Select to automatically transfers users to this queue.

   Click Save.

   The queue is created.