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Administration › Support Automation › Queue Management › Search for a Queue

Search for a Queue

You can search for queues by Name, Customer display name and Status fields. You can view and edit existing queue details using the links on queue names shown in every row in the list.

To search for a queue

  1. Select Queues, Queue List from the Support Automation menu.

    The Queue List page appears.

  2. Click Show Filter.

    Additional fields appear.

  3. Complete the fields and click Search.

    The search limits the list to the information of interest.

Note: You can click the Export button to export the list results to a Microsoft Excel (.xls) file format for use outside of CA SDM.