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Administration › Support Automation › Queue Management › Set Queue Hours of Operation

Set Queue Hours of Operation

You can set the hours of operation for each queue. The queues determine multi-tenancy, which are tenant optional. The queues are automatically filtered from the list page accordingly to the tenancy of the currently logged in user.

To set the queue hours of operation

  1. Select Queues, Queue List from the Support Automation menu.

    The Queue List page appears.

  2. Click a queue.

    The Queue Detail page appears.

  3. Click Edit to modify to the settings.

    The Update Queue page appears.

  4. Click Queue Hours.

    The Workshift Search page appears.

  5. Complete the information and click Save.

    The hours of operation are saved.