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Administration › Support Automation › Queue Management › Deactivate a Queue

Deactivate a Queue

You can deactivate a queue that is no longer needed. You must have at least one queue active. If it is the only queue, you cannot make it inactive.

To deactivate a queue

  1. Select Queues, Queue List from the Support Automation menu.

    The Queue List page appears.

  2. Click a queue.

    The Queue Detail page appears.

  3. Click Edit to modify to the settings.

    The Update Queue page appears.

  4. Select Inactive from the Status drop-down list and click Save.

    The queue is deactivated.