Administration › Support Automation › Queue Management › Assign a Default Queue

Assign a Default Queue

You can route end users to the default queue when they enter queries that do not match the queues configured in your environment. You must have a default queue.

Note: You can configure only one default queue per tenant.

To assign a default queue

1. Select Queues, Queue List from the Support Automation menu.

   The Queue List page appears.

2. Click a queue.

   The Queue Detail page appears.

3. Click Edit to modify to the settings.

   The Update Queue page appears.

4. Select the Default check box and click Save.

   The queue is set as default.