Administration › Support Automation › Queue Management › Establish an Auto Transfer Process

Establish an Auto Transfer Process

You can establish an auto transfer process for each queue.

To establish an auto transfer process

1. Select Queues, Queue List from the Support Automation menu.

   The Queue List page appears.

2. Click a queue.

   The Queue Detail page appears.

3. Click Edit to modify to the settings.

   The Update Queue page appears.

4. Complete the following fields:

   Issue Category

   Specifies the Issue Category associated with this queue.

   Auto Transfer Users

   Select to automatically transfers users to this queue.

   Click Save.

   The auto transfer process is saved for the queue.