Administration › Support Automation › Queue Management › How to Manage Queue Summaries
How to Manage Queue Summaries
You can compose the fields that an analyst views in the Queue Summaries page. You can select from the following set of fields for the queue summary, but you cannot create fields:
- Queue
- Question
- Wait Time
- E-mail
- Company
- IP Address
- Owning Analyst
- Category
- Language
- Tenant
More information:
Create a Queue Summary
Search for a Queue Summary Field
Update a Queue Summary
Delete a Queue Summary
Create a Queue
Search for a Queue
Set Queue Hours of Operation
Deactivate a Queue
Assign a Default Queue
Establish an Auto Transfer Process