Administration › Support Automation › Queue Management › How to Manage Queue Summaries › Create a Queue Summary

Create a Queue Summary

The default Queue Summaries are public. You can add a queue summary for a specific tenant. You can select the fields you want for the summary, modify the order in which the fields are displayed, or remove a field record from display.

To create a queue summary fields list

1. Select Queues, Queue Summary from the Support Automation menu.

   The Queue Summary Fields List page appears.

2. Click Create New.

   The Add New Queue Summary Field page appears.

3. Complete the following fields:

   Tenant

   Specifies the tenant for the queue.

   Field

   Specifies the field name.

   Order

   Specifies the order that you want the field to display.

   Click Save.

   The queue summary is created.