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Administration › Support Automation › Queue Management › How to Manage Queue Summaries › Search for a Queue Summary Field

Search for a Queue Summary Field

You can search for queue summaries by field name or display name. You can view and edit existing queue summary details using the links on field names shown in every row in the list.

To search for a queue

  1. Select Queues, Queue Summary from the Support Automation menu.

    The Queue Summary Fields List page appears.

  2. Click Show Filter.

    Additional fields appear.

  3. Complete the fields and click Search.

    The search limits the list to the information of interest.

Note: You can click the Export button to export the list results to a Microsoft Excel (.xls) file format for use outside of CA SDM.