Administration › Notifications › Create an Activity Association

Create an Activity Association

Associate an activity with the object attribute to track the changes to the related object attribute. For example, associate Field Update activity with the object attribute of the Description field of an incident record. This enables you to send a notification whenever the description of the incident is updated. An object attribute can have only one activity notification.

Note: If multi-tenancy is installed, select the appropriate tenant from the drop-down list. The public (shared) option creates the object for all tenants.

Follow these steps:

1. Select Notifications, Activity Associations on the Administration tab.

   The Activity Association List page opens.

2. Click Create New.

   The Create New Activity Association Type page opens.

3. Complete the following fields:

   Symbol

   Defines a unique identifier for this association.

   Code

   Defines an internal code for the activity association.

   Object Type

   Specifies the name of the object to which the attribute applies. For example, select Request/ Incident/ Problem.

   Object Type Attribute

   Defines the object attribute to which the activity type is associated. For example, enter the object attribute of the Description field of an incident record.

   Activity Type

   Indicates the type of activity. For example, select Field Update to check when the selected object attribute is updated.

   Log Me

   Determines if this activity association creates a log entry in the Audit Log.

4. Click Save.

   The Activity Association Type Detail page opens.

5. Click Close window.

   The activity association is created.

More information:

Search for an Activity Association

Update an Activity Association