Administration › Security and Role Management › Support Automation Access Control › Create an End User Access Level

Create an End User Access Level

You can create access levels for end users to determine what actions the analyst can perform on the end-user computer.

To create an end-user access level

1. Select Security and Role Management, Support Automation Access Control from the Administration tab.

   The Support Automation Access List page appears.

2. Click Create New.

   The Create New Support Automation Access Level page appears.

3. Enter the end-user name, select End User from the drop-down list, and click Save.

   The Support Automation Access Level Detail page appears.

4. Click Edit to assign the appropriate permissions and security levels.
   • Allow Editing Privacy Level
   • Default Privacy Level
   • End-User Client Launch Mode

   The Update Support Automation Access Level page appears.

5. Click Update Privacy Levels.

   The Privacy Levels Assigned Update page appears.

6. Modify the privacy levels for the end-user access level and click OK.

   The Update Support Automation Access Level page appears.

7. Click Save.

   The end-user access level is created.

More information:

Create an Analyst Access Level

Update a Support Automation Access Level