Administration › Support Automation › Service Desk Integration › Create a Request/Incident Template Association

Create a Request/Incident Template Association

You can specify which Request/Incident ticket templates are available for the Analyst UI. You can also set the template as default or inactive.

To create an request/incident template association

1. Select Service Desk Integration, Request/Incident Templates Association from the Support Automation menu.

   The Request/Incident Templates Association List page appears.

2. Click Create New.

   The Create New Request Template Association page appears.

3. Complete the following fields:

   Tenant

   Specifies the tenant.

   Name

   Specifies the template name.

   Set Ticket Status to

   Specifies the ticket status to set for the association. Click the Set Ticket Status to link to open the status search.

   Default

   Specifies if the template is the default template.

   Active

   Specifies if the template is active.

   Click Save.

   The request template is created.