Administration › Support Automation › Service Desk Integration › Search for a Request/Incident Template Association

Search for a Request/Incident Template Association

You can search for a request/incident ticket template association that is available for the Analyst UI. You can also set the template as default or inactive.

To search for a request/incident template association

1. Select Service Desk Integration, Request/Incident Templates Association from the Support Automation menu.

   The Request/Incident Templates Association List page appears.

2. Click Show Filter.

   Additional fields appear.

3. Complete the fields and click Search.

   The search limits the list to the information of interest.

Note: You can click the Export button to export the list results to a Microsoft Excel (.xls) file format for use outside of CA SDM.