Administration › Support Automation › Service Desk Integration › Update a Request/Incident Template Association

Update a Request/Incident Template Association

You can specify which Request/Incident ticket templates are available for the Analyst UI. You can also set the template as default or inactive.

To update a request/incident template association

1. Select Service Desk Integration, Request/Incident Templates Association from the Support Automation menu.

   The Request/Incident Templates Association List page appears.

2. Click a request/incident templates association link.

   The Request Template Association Detail page appears.

3. Click Edit to modify any of the following fields:

   Tenant

   Specifies the tenant.

   Default

   Specifies if the template is the default template.

   Active

   Specifies if the template is active.

   Click Save.

   The request template is saved.