Create an Issue

From your CA SDM home page, you can create issue tickets.

To create an issue ticket

Click "Create a new Issue" in the Request Support section of your home page.
The Search Knowledge Base dialog box appears.
(Optional) Enter text describing the issue and click OK to see if the knowledge base contains any information on the subject of your issue.
Note: Cancel your search of the knowledge base if you cannot locate any useful information.

The Create New Issue page appears.
Complete the fields as appropriate for your issue.
See Issue Fields for field descriptions.
(Optional) Click the Attach Document button if you want to attach a file or web page link to the ticket.
The Create New Attachment page appears.
1. Do one of the following:
  - Click Locate File and browse to a document to upload.
  - Enter a web address in the Web Page field.
2. Click Save.
  The Create New Issue page appears.
Click Save.
The ticket is saved and your home page appears.