Administration › Service Desk › KPIs › Create a KPI

Create a KPI

You can create custom Stored Query KPIs to produce Count metrics, and SQL KPIs to produce Count, Sum, Max, or Duration metrics.

Important! You cannot create new System KPIs; however, you can edit the predefined System KPIs to meet your needs.

Note: If multi-tenancy is installed, select the appropriate tenant from the drop-down list. The public (shared) option creates the object for all tenants.

To create a KPI

1. Click CA SDM, KPIs on the Administration tab.

   The KPI List page appears.

2. Click Create New.

   The Create New KPI page appears.

3. Enter a name for the KPI and select either Stored Query or SQL from the dropdown list.

   For more information about the KPI types, see the Administration Guide.

4. Click Continue.

   The Create New KPI page displays the KPI fields.

5. Complete the fields as appropriate for a user-defined KPI.
6. Click Save.

   Note: When you save the initial definition for a SQL KPI, the syntax of your SQL query is validated. An error message is displayed if the code is invalid. For information about SQL syntax requirements, see the Administration Guide.

   If the save is successful, the KPI Detail page displays the definition of your new KPI.

See Also

KPI Fields: System KPIs

KPI Fields: User-Defined KPIs