Administration › Notifications › Create a Notification Rule

Create a Notification Rule

Create the notification rule to specify the contacts to be notified and under what circumstances.

Note: If multi-tenancy is installed, select the appropriate tenant from the drop-down list. The public (shared) option creates the object for all tenants.

Follow these steps:

1. Select Notifications, Notification Rules from the Administration tab.

   The Notification Rule List page opens.

2. Click Create New.

   The Create New Notification Rule page opens.

3. Complete the following fields:

   Symbol

   Defines a unique identifier for this notification rule. For example, enter Ticket Description Update.

   Object Type

   Defines the object to which the rule applies. For example, select Request/ Incident/ Problem for an activity related to a ticket.

4. Click Save & Continue.
5. Click Condition to select the macro you can use to define a condition for this rule. Do one of the following actions to define the condition:

   Note: A notification rule without a condition notifies all contacts every time the activity occurs.

   • Search for the macro from the list and select it.
   • Click Create New to create a macro.
6. Click Message Template to add a message template that you have created for this rule. Do one of the following:
   • Search for the template from the list and select it.
   • Click Create New to create a message template.
7. Choose the appropriate contacts to notify from the following tabs:

   Note: Use the Update Contacts button that appears on each tab to search for and select more contacts to notify.

   Object Contacts

   Displays the available organizations, vendors, and configuration items for the selected Object type that receive notification about tickets. For example, you can select Affected End User or Affected End User's Admin Org to notify.

   Contacts

   Displays the individuals who are added to the notification rule, regardless of their association with the ticket.

   Contact Types

   Displays the users who are defined within the notification rule with the same classification, such as analyst or customer.

8. Click Save.

   The notification rule is created.

More information:

Update a Notification Rule

Search for a Notification Rule

Example: Notify the Current and Previous Assignees

Example: Notify the Primary Contact of a CI/Asset