Administration › Notifications › Create New Object Contact Notification

Create New Object Contact Notification

Object contact notifications allow you to notify recipients based on the current value of a field on the ticket. Instead of identifying a person to notify, as in a notification method, you identify an object. For example, you can identify the To field to ensure that notification goes to the person currently identified in the To field, even if the value has changed since the ticket was defined.

Follow these steps:

1. Select Notifications, Object Contact Notifications on the Administration tab.

   The Object Contact Notification List page opens.

2. Click Create New.

   The Create New Object Contact Notification page opens.

3. Complete the following fields, as appropriate:

   Symbol

   Defines a unique identifier for the object contact notification.

   Record Status

   Specifies if the object contact notification is active or inactive.

   Object Type

   Displays the name of the object to which the attribute applies.

   Object Attribute Name

   Provides the name of the object contact notification (in the Symbol field) in Majic, which is internal CA code.

   If the Object Type is Issue or Workflow Task, the attribute name is assignee, requester, or group; these are the attribute names in the chg objects and they map to fields in the Change_Request tables.

   If the Object Type is an Issue Activity log, the attribute name must start with the attribute name in the activity log object that links it to a specific instantiation of the chg object. The attribute name could be change_id.group.

4. Click Save.

   The object contact notification definition is saved.

More information:

Update an Object Contact Notification

Search for an Object Contact Notification