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Administration › Notifications › Create New Object Contact Notification › Update an Object Contact Notification

Update an Object Contact Notification

You can edit an object contact notification that has already been created. Object contact notifications allow you to notify recipients based on the current value of a field on the ticket. For example, you can identify the To field to help ensure that notification goes to the person currently identified in the To field, even if the value changed after the ticket was defined.

To update an object contact notification

  1. On the Administration tab, browse to Notifications, Object Contact Notifications.

    The Object Contact Notification List appears.

  2. Select an object contact notification.

    The Object Contact Notification Detail window opens.

  3. Click Edit.

    The Update Object Contact Notification window opens.

  4. Update one or more of the following fields:
    Symbol

    Defines a unique identifier for the object contact notification.

    Record Status

    Specifies if the object contact notification is active or inactive.

    Object Attribute Name

    Provides the name of the object contact notification (in the Symbol field) in Majic, which is internal CA code. If the Object Type is Issue or Workflow Task, the attribute name is simply "assignee," or "requestor," or "group." These are the attribute names in the chg objects and they map to fields in the Change_Request tables.

    If the Object Type is an Issue Activity log, the attribute name must start with the attribute name in the activity log object that links it to a specific instantiation of the chg object. Therefore, the attribute name could be change_id.group.

    Description

    Describes the object contact notification..

    Notification Method

    Shows the name (including the path if required) of the program or executable script that runs, and any applicable switches. For example:

    Launchit c:\\backup\\applog.bat

    or

    pdm_mail -m

    Note: You need two backslash (\) characters to format a Windows path because the backslash character is the CA SDM escape character.

  5. Click Save.

    The Object Contact Notification Detail window appears.

  6. Click Close Window.

    The updated object contact notification method appears in the Object Contact Notification List when you redisplay the list.