Administration › Support Automation › Administration Settings › Specify Support Automation Hours › Create a Support Automation Hour Configuration

Create a Support Automation Hour Configuration

You can create a Support Automation Hours configuration to set specific hours of operation using the CA SDM work shift. Each tenant can have one active configuration. By default, when you create a configuration, it is active until you define another configuration to be active.

To create a Support Automation hours configuration

1. Select Settings, Support Automation Hours from the Support Automation menu.

   The Support Automation Hours page appears.

2. Click Create New.

   The Create New Support Automation Hours page appears.

3. Complete the following fields:

   Tenant

   Specifies the tenant.

   Label

   Specifies the name that displays.

   Workshift

   Specifies the hours.

   Click Save.

   The hours of operation are saved.