Administration › Service Desk › Change Orders › Change Types › Define Change Type Codes

Define Change Type Codes

Note: If multi-tenancy is installed, select the appropriate tenant from the drop-down list. The public (shared) option creates the object for all tenants.

To define a change type

1. Select Service Desk, Change Orders, Change Type on the Administration tab.

   The Change Type List appears.

2. Click Create New.

   The Create New Change Type page appears.

3. Complete the required fields:

   Symbol

   Defines an identifier for the change type code. This identifier appears in the Type field on a ticket.

   Status

   Specifies whether this database record is active or inactive. Select a value from the drop-down list.

4. Click Save.

   The change type record is saved and the Change Type Detail page appears.