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Change Types

Change type codes identify how change orders fit within the operating practices of the organization. Predefined codes are provided for the following ITIL change types:

• Standard—A change to a service infrastructure that is pre-authorized by change management and has an accepted and established procedure to provide a specific change requirement
• Normal—A change that is raised by request from the initiator (an individual or group) that requires the change
• Emergency—A change that is accelerated outside of normal processing, which sometimes adds a higher risk or impact than if handled normally

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