Administration › Service Desk › Change Orders › Change Order Transitions › Search for Change Order Transitions

Search for Change Order Transitions

You can use the search function to filter the Change Order Transition List page to show only the items you want to see. You can also locate a specific transition type to view or update.

Note: If multi-tenancy is installed, the list page displays Tenant and Public Data settings in the search filter. Public Data can be Excluded or Included with Tenant data; Only searches for public objects exclusively. On detail pages, select the appropriate tenant from the list. If you select <empty>, the object is public.

To search for a change order transition

1. On the Change Order Transition List page, click Show Filter.
2. Complete one or more of the following search fields:

   Status

   Defines the current ticket status, for example, Open.

   New Status

   Defines the next ticket status, for example, Closed.

   Default

   Specifies whether this transition appears as the default transition on the ticket detail page.

   Must Comment

   Indicates that a comment for the transition must be supplied. Specifying this option indicates that an analyst must supply an activity log comment when changing the status on a request.

   Active

   Specifies if the transition is currently active or inactive.

   Status Description

   Provides a brief description of the record.

3. Click Search.

   The Change Order Transition List displays all transitions that match your search criteria.