Administration › Service Desk › Change Orders › Change Order Transitions › Update Initial Status Transitions

Update Initial Status Transitions

You can update the list of statuses that are valid at initial creation of the ticket.

To update an initial status transition

1. On the Transitions List page, click the Initial Transitions button.

   The Initial Transitions page appears and displays all available status codes and descriptions.

2. Fill in the following check boxes as appropriate:

   Allowed

   Specifies a valid transition for the status list. Use this option to restrict status workflows.

   Default

   Specifies the default status transition. CA SDM applies the default transition when a user clicks the default transition button on the ticket detail page, or when a user (including a web services user) updates the status to a <d> value. There is only one default transition for each status (or one for each tenant in a multi-tenanted system).

   Must Comment

   Specifies that an activity log comment for the transition is required when changing the status on a ticket. An error message appears on the ticket form when the analyst attempts to close the ticket without adding a comment.

3. (Optional) Select a status code in the Name column to update its details.
4. Click Save.

   The updated status transition appears on the Transitions list.