Administration › Service Desk › Change Orders › Change Windows (Change Order) › Define Change Windows (Change Order)

Define Change Windows (Change Order)

You can define change windows to avoid collisions on the Change Calendar. For example, you want to create a global blackout window named Holiday that starts in November and ends in January in the Amercan - East timezone. This blackout window does not allow nonemergency changes between these dates.

To define a change window

1. On the Administration tab, select Service Desk, Change Orders, Change Windows.

   The Change Windows List appears.

2. Click Create New.

   The Create New Change Window page appears.

3. Complete the required fields for the change window.
4. Specify one of the following recurrence patterns:

   None

   Specifies no recurrence pattern.

   Daily

   Specify either the number of days between recurrences, or that the window should recur every day.

   Weekly

   Specifies the number of weeks between recurrences, and the weekdays when the window recurs. Windows longer than 24 hours can only recur on a single weekday.

   Monthly

   Specifies the number of months between occurrences, and the day of the recurrence. The day can be specified either absolutely (for example, the 7th of the month) or positionally (for example, the second Monday of the month).

   Yearly

   Specifies the number of years between occurrences, and the day of the recurrence. The day can be specified either absolutely (for example, March 7th) or positionally (for example, the second Monday of March).

   End by

   Specifies the end of the recurrence.

5. Save and close the window.

   The change window appears in the Change Window List.