Administration › Knowledge Administration › CA SDM Integration Options › Define Issue Search Configuration

Define Issue Search Configuration

You can define the fields within an Issue to search in when you click the Search Knowledge button on a ticket. The fields you select are copied to the corresponding fields in the Search Filter on the Knowledge tab of the Issue Detail window. The population of the Search Filter fields from the ticket occurs when the Knowledge tab is selected or the Reset Filter button (on the Knowledge tab) is clicked.

To define the fields in an Issue to use for Knowledge Base searches

1. From the Administration tab, select Knowledge, CA SDM Integration, Issue Search Configuration.

   The CA SDM Integration page displays.

2. Select the fields you want to be available for Knowledge Base searches.
   • Summary
   • Description
   • Configuration Item
   • Priority
   • Category
   • Root Cause
   • Product

   Note: You cannot select both the Summary and Description fields.

3. Select the "Automatically run search when the Knowledge tab of an issue is selected" option if you want to search the knowledge base automatically when the Knowledge tab on the detail page is selected.
4. Click Save.

   Issue search is configured.