Administration › Service Desk › Issues › Status

Status

Issue status codes indicate how close an issue is to being completed. The status code appears in the Status field on an issue. Once issues are assigned to status codes, you can locate, categorize, and track them based on their condition.

Note: If multi-tenancy is installed, select the appropriate tenant from the drop-down list. The public (shared) option creates the object for all tenants.

To define an issue status

1. On the Administration tab, browse to Service Desk, Issues, Status.

   The Issue Status List displays.

2. Click Create New.

   The Create New Issue Status page displays.

3. Complete the fields as appropriate.
4. Click Save.

   The Issue Status Detail page displays.

5. Click Close Window.

   The new status appears in the Issue Status List when you redisplay the list.

See Also

Issue Status Fields

Update Issue Status

Update Status Transitions