Issue Status Fields

Symbol -- Defines an identifier for the status code. This identifier appears in the Status field on a ticket. This is a required field.
Record Status -- Shows whether this database record is active or inactive. This is a required field. Select a value from the drop-down list.
Code -- Identifies the internal code for the status. This is a required field.
Make Issue Active -- When checked, activates an inactive change order, request, or issue when you assign this status to the ticket.
Stop Service Type Events -- When checked, automatically delays service type events when a ticket is changed to this status. For example, the predefined Hold status has this option checked, so that when you change the status of a ticket to Hold, all service type events are stopped.
Make Issue Resolved -- When checked, indicates that an issue is resolved when it reaches this status.
Description -- Gives a detailed description of the record.
Last Modified Date -- Displays when the record was last modified, in the time zone of the server. This field is read-only, and is filled automatically each time the record is updated.
Last Modified By -- Displays the name of the contact who last updated this record. This field is read-only, and is filled automatically each time the record is updated.