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Administration › Support Automation › Support Automation Adaptations › Page Layout Configuration › Define the Default Wait Page

Define the Default Wait Page

Initially, the Wait Page advises end users that they are on-hold for the next available analyst. You can customize the Wait Page for a queue or a tenant.

To define the default Wait Page

  1. Select Adaptations, Page Layout from the Support Automation menu.

    The Page Layout List page appears.

  2. Click Wait link.

    The Page Layout Configuration page appears.

  3. Click Edit to modify the settings.

    The Update Page Layout Configuration page appears.

  4. Modify any of the following fields:
    Page URL

    Specifies the location of the page URL.

    External URL

    Select to define the URL as external.

    Click Save.

    The configuration is saved.