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Edit Attachment Details

You can edit the details of a document or URL that has been attached to a ticket.

To edit attachment details

  1. Select the desired ticket from the appropriate list page on the Scoreboard.

    The ticket's detail page appears.

  2. Select the Attachments tab, and click Attach Document.

    Any documents or URLs that have been attached to the ticket are listed.

  3. Right-click the attachment link and select Edit Details.

    The Edit Attachment page appears.

  4. Update the editable fields as desired and then click Save.

    The View Attachment page displays your edits.

  5. Click Close Window.

    Your edits appear on the Attachments tab of the ticket detail page.