Administration › Email Administration › Mailboxes › Edit the Default Mailbox

Edit the Default Mailbox

CA SDM provides an active default mailbox that you can edit to suit the incoming mail delivery needs of your organization.

Follow these steps:

1. Select Email, Mailboxes from the Administration tab.

   The Mailbox List page opens.

2. Click Default from the Name column.

   The Default Mailbox Detail page opens.

3. Click Edit.
4. Complete or update the other fields as appropriate:

   Check Interval

   Specifies the time after which the mail server is polled for new emails.

   Active

   Indicates the mailbox status.

   Email Type

   Specifies the protocol that the mail server uses. CA SDM supports both POP3 and IMAP4. If you choose IMAP4, CA SDM polls only the Inbox folder from the mailbox.

   Hostname

   Specifies the hostname of the email server.

   Port Override

   Specifies the port number when the default port number is overridden.

   User Name

   Specifies the user ID on the mail server.

   Password

   Specifies the password on the mail server.

   Security Level

   Specifies the SMTP security level.

   Attachment Repository

   Specifies the repository where the email attachments are stored.

   Attach Entire Email

   Specifies whether to allow entire email as an attachment.

   Force Attachment Splitout

   Specifies whether to split all attachments in the email when an entire email is added as an attachment. The email and its attachments are split into separate files and attached to the tickets. Only applicable when the Attach Entire Email option is selected.

   Allow Anonymous

   Specifies whether tickets can be created from anonymous mails.

   Save Unknown Emails

   Specifies whether to save the emails that the rules defined in the mailbox did not process. These emails are stored in $NX_ROOT/site/mail_unknown.

   Use Reply-To Address

   Specifies whether to use the alternate email address for replies.

   Use TLS

   Specifies whether to use Transport Layer Security support in emails.

   CA Certificate Path

   Specifies the path where the trusted certificate has been deployed.

   Note: For the advanced availability configuration, ensure that you deploy the trusted certificate on the same location for both background and standby servers. CA SDM supports only Base-64 encoded (PEM) format for CA Certificates.

5. (Optional) Create or update the mailbox rules and policies as appropriate.

   Note: The rules that are applicable for one mailbox cannot be associated with another mailbox. To reuse the same rules for a different mailbox, recreate them for the other mailbox. You can also copy the existing mailbox.

   Important! We recommend that you set the associated mailbox to inactive before you configure a mailbox rule. Otherwise, any messages that the mail server retrieves between your first change and the last change are processed with whatever rules are in effect.

6. Click Save.

   The changes to the default mailbox are saved and applied. The first poll occurs after one second.