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Edit from the Request List

You can edit the request fields that appear on the Request List page without opening the Request Detail page.

Note: This feature can be especially useful for editing fields of multiple requests in a single operation. For example, if you want to transfer all requests from one assignee to another, you can filter the list to display only the requests for a particular assignee, then edit the assignee field and click Change All.

To edit the Request List fields

  1. On the Request List page, select the request you want to edit and click Edit in List.

    The top portion of the page displays the editable fields for the selected request.

  2. Edit the field values as appropriate.
  3. Click Save to save the changes to the selected request.

    OR
    Click Change All to make the same changes to all requests in the list.