Requests › Edit a Request

Edit a Request

You can update a request that has already been created.

To edit a request

1. On the Service Desk tab, browse to Requests, Assigned or Unassigned. Select the Priority for the request you want to edit.

   The Request List appears.

2. Select the request.

   The Request Detail window opens.

3. Click Edit.

   The Update Request window opens.

4. Edit the fields as appropriate.

   See Request Fields for field definitions.

5. Use the controls available on the tabs at the bottom of this page to process the request as appropriate.

   See Request Tabs for more information.

6. Click one of the following buttons:
   • Save—Saves the request and closes the page.
   • Auto Assign—Triggers an auto assignment task, and updates the activity log.

     Note: This button appears only when the ticket specifies a category or area that has auto assignment enabled.

   • Create Change Order—Opens the Create New Change Order page so you can create a change order ticket associated with this request.
   • Create Incident—Opens the Create New Incident page so you can create an incident ticket associated with this request.
   • Cancel—Closes the page without saving any changes.
   • Reset—Resets all fields to the last saved values.
   • Find Similar—Opens the Find Similar page to search for similar problems.
   • Quick Profile—Displays the contact information for the user entered in the Affected End User field. If you are creating a request, a list of available users appears. You can select the user that is in the Affected End User field.
   • Use Template—Displays a list of available request templates. You can select the template you want to use for creating this request.

More information:

Edit from the Request List