The following fields are available for filtering searches of request tickets.
Note: All search fields that allow text entry support use of the % wildcard character.
Note: If multi-tenancy is installed, the list page displays Tenant and Public Data settings in the search filter. Public Data can be Excluded or Included with Tenant data; Only searches for public objects exclusively. On detail pages, select the appropriate tenant from the list. If you select <empty>, the object is public.
Specifies tickets based on whether they have or have not been assigned to a user or group. Various combinations of the status of a ticket Assignee and Group fields are available in a drop-down list. For example, you can include tickets that have an assignee but no group, a group but no assignee, and other combinations of the two field values.
Specifies the name of the person assigned to handle the record. You can enter a value directly or click the magnifier to search for a name.
Specifies the group that is responsible for this record. You can enter a value directly or click the magnifier to search for a group.
Specifies the status code of the record. For example, you can list only the tickets with a status code of Fix in Progress, or Close Requested. You can enter a value directly or click the magnifier to search for a status.
Specifies the priority ranking of the record to determine the amount of attention it receives. The predefined priority levels are 1 (highest) through 5 (lowest).
Indicates whether the record is Active or Inactive. This value applies to the current record only, not the associated template.
Specifies only tickets assigned to a specific area. You can enter a value directly or click the magnifier to search for an area.
Specifies the hardware, software, or service affected by the record. You can enter a value directly or click the magnifier to search for an item. Configuration items uniquely identify entities within your operating environment (for example, a specific piece of hardware).
Specifies the name of the person reporting the record. You can enter a value directly or click the magnifier to search for a name.
Specifies only tickets that affect a specific user. You can enter a value directly or click the magnifier to search for a name.
Specifies only tickets that affect a specific user, identified by user ID.
Specifies only tickets that affect end users associated with specific location code.
Specifies only tickets that affect end users associated with specific organization code.
Specifies a special handling type, such as a visitor or security risk type. You can enter a value directly or click the magnifier to search a special handling type.
(Optional) Click the first 
link to display the following additional fields:
Specifies only tickets with the specified impact code.
Specifies only tickets with a specific service type. Service types define the support level assigned to tickets. For example, to list only tickets with a 4-hour service requirement, select 4-hour service.
Specifies only tickets that were opened after a specified date and time.
Specifies only tickets that were opened before a specified date and time.
Specifies only children tickets of a specified parent request ticket.
Specifies the severity of the record, determined by the effect on people.
Specifies the urgency of the record, determined by the importance of the user tasks affected by a record.
Specifies only tickets that were resolved after a specified date and time.
Specifies only tickets that were resolved before a specified date and time.
Specifies only tickets with a specific resolution code.
Specifies only tickets that were created with a template, or not created with a template.
Specifies only tickets that were created with an active template, or created with an inactive template.
Specifies only tickets that were closed after a specified date and time.
Specifies only tickets that were closed before a specified date and time.
If your system has the classic_sla_processing option installed, the legacy service types used in Unicenter Service Desk r6.0 are enabled and you can filter the list to include only tickets with the specified legacy service type.
Specifies tickets with a specified parent/child relationship. Select Child to include tickets with parent tickets, Not a Child to include tickets with no parent ticket, or leave the field blank to disregard parent/child relationships.
Specifies only tickets that have entered SLA violation, or tickets that have not entered SLA violation.
Specifies only tickets that enters violation after the specified date and time.
Specifies only tickets that enters violation before the specified date and time.
Specifies only tickets that are associated with a specific change order ticket. You can enter a value directly or click the magnifier to search for a change order ticket.
Specifies only tickets that were opened as a result of a specific change order ticket. You can enter a value directly or click the magnifier to search for a change order ticket.
Specifies the name of the person who initiated the ticket. This person must be a defined contact. You can enter a value directly or click the magnifier to search for the name.
Specifies an identification for a ticket that belongs to an external system that integrates with CA SDM. This field stores hyperlinks and displays functional links in read-only mode.
(Optional) Click the second link to display the following additional fields:
Specifies only tickets with summary text that matches your search string.
Specifies only tickets with description text that matches your search string.
Note: You can click the More icon to display the Additional Search Arguments field. This field is intended only for expert users who understand SQL and Majic and can use it to specify search arguments that are not available in the standard search filter fields. You can enter a SQL WHERE clause in this field to specify an additional search argument.
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