Group Tabs

The following tabs are available on the Group Detail and Update Group pages:

Notification: Defines the contact information and method for notifying the group.
Address: Assigns the group to a location.
Organizational Info: Specifies the functional or administrative organization, department, cost center, or vendor information.
Environment: Specifies the environment (for example, equipment, software, and services).
Remarks: Specifies notes regarding the group.
Members: Adds or removes contacts.
Service Contracts: Lists service contracts that have been associated with the group.
Auto Assignment: Lists auto assignments of tickets based on group membership.
Special Handling: Lists special handling types, such as VIP or security risk types. You can click Update Special Handling Membership to search for special handling members and update the special handling membership.